Customer Service Advisors 

SRS Partnership are currently looking for several Part Time Customer Service Advisors in Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time.

We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment.

These positions are being offered out on a backshift and weekend shift pattern which offers great flexibility, particularly for parents or students to fit the job around family and study commitments.

Key Responsibilities

· Handling all incoming calls achieving set SLA’s and targets.

· Adhere to Call Quality Monitoring guidelines.

· To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.

· To provide excellent customer service.

· To ensure effective written & verbal communication of all relevant information pertinent to the role.

What we expect from you

· Previous experience in Customer Services ideally within a Helpdesk/call centre environment.

· Driven and passionate with an excellent attitude to delivery customer excellence.

· Strong PC literacy, with experience using a telephony system.

· Strong communication skills, both written and verbal.

· Results focussed who thrives in a fast paced, target driven environment.

· Effective problem-solving and decision-making skills.

· Flexible approach to working hours.

What’s in it for you?

· Staff Discount card.

· Career progression opportunities.

· Fully paid training.

· Hybrid working.

· On-site parking.

**Please note that there are a variety of shifts including backshift and weekends with some flexibility with the hours you work, which can range from a 19 to 30 hour working week**

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