SRS Partnership are currently looking for several Part Time Customer Service Advisors in Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time.
We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment.
These positions are being offered out on a backshift and weekend shift pattern which offers great flexibility, particularly for parents or students to fit the job around family and study commitments.
Key Responsibilities
· Handling all incoming calls achieving set SLA’s and targets.
· Adhere to Call Quality Monitoring guidelines.
· To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
· To provide excellent customer service.
· To ensure effective written & verbal communication of all relevant information pertinent to the role.
What we expect from you
· Previous experience in Customer Services ideally within a Helpdesk/call centre environment.
· Driven and passionate with an excellent attitude to delivery customer excellence.
· Strong PC literacy, with experience using a telephony system.
· Strong communication skills, both written and verbal.
· Results focussed who thrives in a fast paced, target driven environment.
· Effective problem-solving and decision-making skills.
· Flexible approach to working hours.
What’s in it for you?
· Staff Discount card.
· Career progression opportunities.
· Fully paid training.
· Hybrid working.
· On-site parking.
**Please note that there are a variety of shifts including backshift and weekends with some flexibility with the hours you work, which can range from a 19 to 30 hour working week**